FAQs

Shipping Worldwide! Free Shipping in India

NEED HELP?

Give us a missed call on +91-9555779911
and we’ll call back within 24 working hours.

FAQs

For any enquiries, complaints or concerns email us on customercare@ritukumar.com or call us on +91 124-3884369 from Monday to Friday between 10 AM- 6 PM.

ORDERS

How can I change/cancel my order?

If you need to change or cancel your order, please contact us within 24 hours of placing the order at +91 124-3884369 from Monday to Friday between 10 AM- 6 PM. You may also send an email on customercare@ritukumar.com
Please be advised that some orders are shipped almost immediately and it may not always be possible to cancel.

How can I check the status of my order?

After placing an order, you can view your order status by clicking on the 'My Account' link at the top-right corner of every page. From there, you will be able to view information about your order with ease.

Why is my order still processing?

This may be due to a time lag between systems. Your order will be on its way in the time-frame promised. If however you would still like to check with us, please feel free to email us at customercare@ritukumar.com or call us at +91 124-3884369

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

RETURNS

How do I know if an item is eligible for return?

Within India

It is our endeavor to provide you with the best customer service possible hence we permit only returns and exchanges on certain conditions within 14 business days of receiving the package. Request is permitted only on a Size exchange, wrong product received or damaged product received and no other request will be entertained.

International Returns

We do not permit any returns or exchanges for international orders.

Will my money be refunded or will I get a credit voucher?

In case of exchanges, we will credit the amount you paid for the products as a voucher code. However an exchange is subject to availability of the item in our stock.

What is the process to return a product?

Step 1
You need to inform us by email within 2 business days of receiving the parcel on customercare@ritukumar.com or call us on +91 124-3884369. If we are not informed within 2 business days regarding a return, the merchandise is considered sold for good.

Step 2
Please await a mail confirmation from our end for initiating the return

Step 3
Please seal the package properly and courier it to us at:
Ritika Pvt. Ltd,
280, Udyog Vihar, Phase II,
Gurgaon - 122016

Step 4
Please email us to inform us that you are sending the package back to us, with your order number as the subject line and tracking details in the body of the email.

Step 5
Once we receive the products it will take is 24-48 working hours for us to do a quality check and then we will call you or email you for an exchange.

My order arrived incomplete/incorrect/damaged or defective. I want to have it fixed/return it.

If you have received a damaged item or defective piece or the wrong product, you will need to get in touch with us within 24-72 hours of receiving the parcel by sending us an email on customercare@ritukumar.com along with images of your order and we will get in touch with you in 24-48 working hours and arrange a replacement on priority.

SHIPPING

What shipping method does the website use?

We use a large network of courier partners to deliver your products to you as soon as possible.

What are the charges for shipping in India?

Shipping is free within India.

Can you ship internationally?

Yes, we ship internationally to all destinations.

Are there any charges for international shipping?

Yes, we levy a minimal shipping fee to deliver goods internationally.

How long until my order ships?

We dispatch products from Monday to Friday. Once you place the order, we will aim to dispatch the order in 2-3 working days. Incase of delay, you will be informed of the same by the Customer care team.

For urgent requests please get in touch with our customer service and we will try to help as best as we can.

In case of a Cash On Delivery order, we will dispatch the order post confirmation from you. Then, it will take another 2 - 10 working days for the parcel to reach you based on your location.

In case the parcel needs to be delivered within Delhi, it will take 2-3 days for you to receive your order.
In case the parcel needs to be delivered outside Delhi, but in a major city, it will take 4-5 days for you to receive your order.
In case the parcel needs to be delivered outside Delhi but not in a major city, it will take 5-10 days for you to receive your order.
In case the parcel needs to be delivered internationally; it will take 10-12 working days basis custom clearances.

Will all the items in my order be shipped in the same box?

Yes, we try and ship all the items together. Incase, a single order has too many voluminous items, we may ship in multiple shipments in order to ensure that the product is safe and handled with care and therefore, gets to you in time.

INTERNATIONAL SHIPPING

What shipping method do you use?

We use DHL as our preferred shipping partner for international shipments and we have a standard negotiated rate for all countries.

Is there a minimum order value to ship abroad?

No, there is no minimum value for international shipments

What are the charges for international shipping?

We levy a minimal cost for international shipments which is as follows:
First 500 grams Rs. 1,578
Every Additional 500gms Rs.450

Are there ever any additional shipping fees?

For every international order you will need to pay Customs Duty as per the duty structure of the country you reside in. Customs Duty will be at actuals. You will need to pay the Customs Duty at the time you accept the order. Custom policies vary widely from country to country, you should contact your local customs office for further information.
In certain cases there could be additional shipping and handling fees if the product is excessively voluminous or heavy or if it needs special care during transportation. Additionally, when ordering from www.ritukumar.com, you are considered an importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

PAYMENTS

What payment methods can I use?

Within India

We have a number of payment methods. Choose the one that is most convenient for you. The options are:

1. Online Payment via Credit or Debit or Net Banking

We accept Visa and MasterCard.
Please note that if you have received a notification that payment is gone through successfully and your order status shows a payment error, please email us on customercare@ritukumar.com and we will get in touch with you within 24-48 working hours.

2. Cash on Delivery (COD)

You can make the payment in cash to the delivery agent once the product is delivered to you. This service is only for select locations and the option will appear if your pin-code matches the select partner location.

Internationally

We only accept online payments for international orders.

CASH ON DELIVERY

Do you offer cash on delivery?

We accept cash on delivery for orders shipped to over 140 cities and towns in India. The cities are: Agra, Amritsar, Ankleshwar, Ambernath, Aligarh, Allapuzha, Alwaye, Ambur, Alwar, Ahmedabad, Ambala, Amreli, Amravati, Ahmednagar, Ajmer, Allahabad, Avinashi, Azamgarh, Anantapur, Aurangabad, Bangalore, Baroda, Bhatinda, Baramati, Bahadurgarh, Baddi, Balgaum, Bhuj, Bhopal, Bikaner, Balasire, Bhavnagar, Bareilly, Bhandara, Bolpur, Borivali, Bilapsur, Burdwan, Berhampur, Bharuch, Bhilwara, Bhubaneshwar, Calicut, Chandigarh, Chennai, Cuttak, Cochin, Coimbatore, Dehradun, Daman, Durgapur, Delhi, Ernakulam, Erode, Faridabad, Faizabad, Gandhinagar, Ghaziabad, Gwalior, Goa, Gorakhpur, Gurgaon, Hubli, Hissar, Haridwar, Hosiarpur, Haldia, Hosur, Indore, Hyderabad, Jammu, Jaipur, Jodhpur, Jabalpur, Jalandhar, Jamnagar, Junagadh, Jamshedpur, Kanpur, Kannur, Kolhapur, Kolkata, Kottayam, Kanyakumari, Kurnool, Kozhikode, Kota, Karnal, Katni, Ludhiana, Lucknow, Madurai, Mangalore, Mumbai, Mysore, Muzaffarnagar, Mohali, Malda, Meerut, Murshidabad, Nagpur, Nellore, Nasik, Panipat, Pondicherry, Patna, Pune, Patiala, Puri, Rourkela, Rajkot, Raibareilly, Ranchi, Raipur, Sagar, Sundernagar, Simla, Sikar, Sikandrabad, Shahjahanpur, Sangli, Salem, Sholapur, Sonepat, Satara, Surat, Tirupathi, Thane, Tirupur, Trissur, Tirichy, Trivandrum, Udaipur, Ujjain, Vellore, Varanasi, Valsad, Vapi, Vijaywada, Vishakhapatnam, Warangal.

How does cash on delivery work?

Please select the 'Cash on Delivery' option, if applicable, when you are asked for your payment details while checking out.
Once you have placed your order with selecting payment method 'Cash On Delivery', we follow a simple 3 step process:

Step 1
You will receive an email to inform you that we have received your order and details.
Step 2
Our Customer Care team will call you to confirm the same. Please make a note of this so that calls from unfamiliar numbers don't go unanswered. Once we have spoken with you and confirmed your order, you will receive a final confirmation email as well.
Step 3
If we haven't been able to get in touch with you for 7 days after you placed the order, the order will be cancelled.
Is there an additional charge for cash on delivery?
No, currently there is no additional fee for cash on delivery orders.

MY ACCOUNT

How do I register?

You can register by clicking on the Registration pop up window that appears on the homepage on our site. After which, you will get regular updates and can avail of all the services offered at www.ritukumar.com

How do I unsubscribe from your email newsletter?

Login to your account and select the 'Unsubscribe' feature. You can also click the 'Unsubscribe' tab present in our newsletters.

I forgot my password. Can you tell me what it is?

Select 'Forgot Password' while logging in and the system will send you a link using which you can reset your password.

How do I change my email address?

Once an email address has been registered with us, it cannot be deleted. But you can email us the ID that you used for registering on www.ritukumar.com and your new email address, and we will change the email address for your account.

Do I need to set up an account to place an order?

Yes, you need an account to place an order. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account or login as a guest, which is a fairly easy process.

I am based out of India and I want to place an order for a delivery abroad. Is it possible?

Yes, we ship across the world.

SHOPPING ACROSS BRANDS

You can shop on www.labelritukumar.com and www.ritukumar.com with a common cart. When you register with one brand, you will have access to the other as well. This way you can shop at all our brands without having to register with each separately. All you have to do is sign with your existing account on either website and start shopping!

Label