DISCLAIMER
No Refund or Exchange wil be entertained on discounted merchandise.
Within India
It is our endeavor to provide you with the best customer service possible hence we permit returns and exchanges within 14 business days of receiving the package but only incase of the following reasons. No other requests will be entertained aside from those mentioned below.
1) Size Mis-match
2) Wrong product received
3) Damaged product received
You need to inform us within 48 hours of receiving the package on customercare@ritukumar.com, else the goods will be considered sold and no further requests will be entertained. Incase of above exchanges, the money will issued to you in the form of a voucher code with a validity of 1 month.
Outside India
We do not permit any returns or exchanges for international orders.
5 SIMPLE STEPS TO EXCHANGE OR RETURN YOUR GOODS
Step 1
You need to inform us by email within 2 business days of receiving the parcel on customercare@ritukumar.com or call us on +91 124-3884369. If we are not informed within 2 business days regarding a return, the merchandise is considered sold for good.
Step 2
Please await a mail confirmation from our end for initiating the return
Step 3
Please seal the package properly and courier it to us at:
Ritika Pvt. Ltd,
280, Udyog Vihar, Phase II,
Gurgaon - 122016
Step 4
Please email us to inform us that you are sending the package back to us, with your order number as the subject line and tracking details in the body of the email.
Step 5
Once we receive the products it will take is 24-48 working hours for us to do a quality check and then we will call you or email you for an exchange.
