Returns & Exchange
It is our endeavour to provide you with the best possible customer service and hence we permit returns as long as the product(s) are unused, unwashed, defective/damaged, and are returned in saleable condition with all its original packaging, tags and invoices.
You are required to inform us within 7 days of receiving the package by contacting our customer care team with your order number and the product(s) you wish to return, else the goods will be considered sold and no further requests will be entertained. We will process your request within 2 business days after reviewing the request.
Refund will be issued in the original mode of payment in case of a prepaid order, or will be done via NEFT in case of a cash on delivery order.
Currently, we do not have exchange function available on our website
1
You are requested to contact the customer care team within 7 days of receiving the order. Any request received after the returns window is not eligible for returns.
Our customer service team will review the request and process it within 2 business days.
2
We will organise the return pickup from you through our logistics partners. You are requested to keep the package ready with all original packing, tags and invoice copy.
Once the pickup is organised you are requested to ask the logistics partner for the courier slip at time of handing over the package.
3
In the event of unavailability of reverse pick-up facility from your address, you are requested to please courier your order back to us. Please email us at customercare@ritukumar.com to inform us that you are sending the package back to us, with your order number and the courier tracking details.
4
Once we receive the products a closure will be provided to your request as per your preference after the quality check.
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