Returns & Exchange

Unfortunately, we do not permit returns/exchange on International orders, however in case of a defective product being delivered to you, we request you to please share your concerns with our Customer Care team on email ID customercare@ritukumar.com and we will assist you accordingly.

We request you to please check our Size Charts or take help of our customer service team to get the right size match of the style you wish to order. Our customer service team can be contacted via Email at customercare@ritukumar.com, Chat, Phone at 0124-6634335 & WhatsApp at +91 9953122211.

DISCLAIMER

-           No returns will be accepted on International orders.

-           No refund to original payment mode will be issued on return of discounted merchandise.

 

1

You need to inform us by email within 2 business days of receiving the parcel on customercare@ritukumar.com or call us on +91 124-6634335. If we are not informed within 2 business days regarding a return, the merchandise is considered sold for good.

2

Please await a mail confirmation from our end for initiating the return.

3

Please seal the package properly and courier it to us at:
Ritika Pvt. Ltd,
280, Udyog Vihar, Phase II,
Gurgaon - 122016

4

Please email us to inform us that you are sending the package back to us, with your order number as the subject line and tracking details in the body of the email.

5

Once we receive the products it will take is 24-48 working hours for us to do a quality check and then we will call you or email you for an exchange.