RETURNS & EXCHANGES
It is our endeavour to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition in with all original packaging, tags and invoices.
You are required to inform us within 48 hours of receiving the package on email@example.com with your order number and the item(s) you wish to return/ exchange, else the goods will be considered sold and no further requests will be entertained. We will revert to your email within 24-48 hours with an appropriate solution.
You will be receiving credits in your Ritu Kumar online account (COD/Shipping fee excluded, if any) for returns on discounted merchandise. These credits will be valid until used. A refund will be issued to your original mode of payment in case of a return on non-discounted merchandise. In case of an exchange, please mention the size you wish to receive as an exchange in the initial email. Exchange orders will be shipped upon receipt of the returned order.
Unfortunately, we do not permit returns/exchange on international orders, however in case of a defective product being delivered to you, we request you to please share your concerns to firstname.lastname@example.org and we will assist you accordingly.
We request you to please check our Size Charts or take help of our customer service team to get the right size match of the style you wish to order. Our customer service team can be contacted via Email at email@example.com, Chat, Phone at 0124-6634335 & Whatsapp at 9953122211.
5 SIMPLE STEPS TO EXCHANGE OR RETURN YOUR GOODS
You are requested to inform us via within 48 hours of receiving the order on our email ID- firstname.lastname@example.org. Any request received after the returnable window are not eligible for returns/exchange.
Our customer service will review the request and send you an email confirmation for initiating the return/exchange
We will organise the return pickup from you through our logistics partners. You are requested to keep the package ready with all original packing, tags and invoice copy. Please mention the below address on the sealed package:
Ritika Pvt. Ltd,
383, Udyog Vihar, Phase 2,
Gurugram, Haryana, 122016, India
Once the pickup is organised you are requested to please ask the logistics partner for the courier slip at time of handing over the package.
In the event of unavailability of reverse pick-up facility from your address, you are requested to please courier your order back to us to the address shared in Step 3. Please email us at email@example.com to inform us that you are sending the package back to us, with your order number and the courier tracking details.
Once we receive the products a closure will be provided to your request as per your preference i.e. credits, exchange or refund.
No returns will be accepted on International orders.
No refund to original payment mode will be issued on return of discounted merchandise.