Returns & Exchange
It is our endeavour to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition with all its original packaging, tags and invoices.
You are required to inform us within 7 days of receiving the package by sending an email on customercare@ritukumar.com with your order number and the item(s) you wish to return, else the goods will be considered sold and no further requests will be entertained. We will process your request within 2 business days after reviewing. Return
You will be receiving credits in your Ritu Kumar, Label & Aarke online account accordingly (COD/Shipping fee excluded, if any) for returns on discounted merchandise. These credits will be valid until used and cannot be used in stores. A refund will be issued to your original mode of payment in case of a return on non-discounted merchandise.
Refund T&C for Online orders - Refund will be issued only for return of Non-discounted merchandise in India, within 7-10 working days from the date of pickup & mode of refund will be the original method of payment (except COD).
Currently, we are unable to provide exchange against your orders.
1
You are requested to inform us via within 7 days of receiving the order by sending an email on customercare@ritukumar.com, Any request received after the returnable window is not eligible for returns.
2
Our customer service team will review the request and process it within 2 business days.
3
We will organise the return pickup from you through our logistics partners. You are requested to keep the package ready with all original packing, tags and invoice copy. Please mention the below address on the sealed package:
Ritika Pvt. Ltd,
Plot # 280, Udyog Vihar, Phase II,
Gurgaon - 122016, Haryana , India
Once the pickup is organised you are requested to please ask the logistics partner for the courier slip at time of handing over the package.
4
In the event of unavailability of reverse pick-up facility from your address, you are requested to please courier your order back to us to the address shared in Step 3. Please email us at customercare@ritukumar.com to inform us that you are sending the package back to us, with your order number and the courier tracking details.
5
Once we receive the products a closure will be provided to your request as per your preference i.e. credits or refund.
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